Support
We’ll help you sort it out.
The quickest way to reach a human is by email. We typically respond within 2–3 business days.
pouchdownapp@gmail.comHelp & FAQ
How do I log a pouch?
Tap the “Log a pouch” button on the Today screen. You can hit “+1” for a quick log, or add brand, strength (mg), and a note.
How do I edit or delete an entry?
Open the entry from the Today or Progress tab. Long-press to edit, or use the trash icon to delete a single entry.
How do I switch modes?
Go to Settings → Mode and choose Aware, Reduce, or Quit. Your logs are kept; switching mode just changes which tools and milestones are shown.
How do I set a quit date or daily target?
In Reduce mode, open Settings → Daily target. In Quit mode, open Settings → Quit date. You can change either at any time.
How do I restore my subscription?
Open Settings → Restore purchases. If you’re still having trouble, email support and include the email you used for the App Store or Google Play.
How do I cancel my subscription?
Apple: open iOS Settings → tap your name → Subscriptions → PouchDown. Google: open Play Store → Profile → Payments & subscriptions → Subscriptions → PouchDown.
How do I wipe all my data?
Settings → Delete all data. This permanently removes every entry, reflection, and goal from your device. There is no recovery, by design.
How do I report a bug or request a feature?
Email us at the address below. A short description of what you were doing and the device you’re on helps a lot.
Looking for legal detail? Read our Privacy Policy.